Refund Policy

1. Eligibility for Refunds
To be eligible for a refund, items must be returned within 30 days of purchase in their original, unused condition with all tags and packaging intact. Proof of purchase (e.g., order confirmation or receipt) is required for all returns and refunds.

2. Non-Refundable Items
Certain items are non-refundable, including personalized or custom-made products, sale or clearance items, and items damaged due to misuse or handling that exceeds what’s reasonably expected.

3. Process for Returns and Refunds
To initiate a return, please contact our customer service team at [Your Contact Email]. Upon review, we will issue a Return Merchandise Authorization (RMA) number, which must be included with the return shipment. Returns without an RMA may not be accepted.
Customers are responsible for return shipping costs unless the product is defective or there was an error on our part.

4. Refund Method
Once the returned item is received and inspected, we will notify you via email about the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 5–10 business days. If a refund is not feasible, store credit may be offered instead.

5. Damaged or Defective Items
If you receive an item that is defective or damaged, please contact us immediately at [Your Contact Email] with photos and a description of the issue. We will provide further instructions and cover shipping costs for the return of such items.

6. Contact Us
If you have questions about this policy, contact us at support@kolnor.com.